How to enable WebGL so you can use the New piZap

Enabling WebGL

follow these instructions:

Chrome

First, enable hardware acceleration:

  • Go to chrome://settings
  • Click the + Show advanced settings button (at the bottom)
  • In the System section, ensure the Use hardware acceleration when available checkbox is checked (you'll need to relaunch Chrome for any changes to take effect)

Now try the new piZap to see if it works

Then inspect the status of WebGL:

  • Go to chrome://gpu
  • Inspect the WebGL item in the Graphics Feature Status list. The status will be one of the following:
    • Hardware accelerated — WebGL is enabled and hardware-accelerated (running on the graphics card).
    • Software only, hardware acceleration unavailable — WebGL is enabled, but running in software.
    • Unavailable — WebGL is not available in hardware or software.

If the status is not "Hardware accelerated", then the Problems Detected list (below the the Graphics Feature Status list) may explain why hardware acceleration is unavailable. Please consult this list before contacting our support team. If you have a display driver older than 2010, it may be the cause of the issue. Please update your display drivers and then go back to chrome://gpu again to look for problems.

Please ensure you are not using an extension that may be disabling WebGL.

Opera

First, enable hardware acceleration:

  • Go to about:config
  • On the left hand menu, click "Browser"
  • Click the Show advanced settings checkbox
  • In the System section, ensure the Use hardware acceleration when available checkbox is checked (you'll need to relaunch Opera for any changes to take effect)

Firefox

First, enable WebGL:

  • Go to about:config
  • Search for webgl.disabled
  • Ensure that its value is false (any changes take effect immediately without relaunching Firefox)

Then inspect the status of WebGL:

  • Go to about:support
  • Inspect the WebGL Renderer row in the Graphics table:
    • If the status contains a graphics card manufacturer, model and driver (eg: "NVIDIA Corporation -- NVIDIA GeForce GT 650M OpenGL Engine"), then WebGL is enabled.
    • If the status is something like "Blocked for your graphics card because of unresolved driver issues" or "Blocked for your graphics driver version", then your graphics card/driver is blacklisted.

(Like Chrome, Firefox has a Use hardware acceleration when available checkbox, in Preferences > Advanced > General > Browsing. However, unlike Chrome, Firefox does not require this checkbox to be checked for WebGL to work.)

Safari

  • Go to Safari's Preferences
  • Select the Advanced tab
  • Ensure that the Show Develop menu in menu bar checkbox is checked
  • In Safari's Develop menu, ensure that Enable WebGL is checked
Have more questions? Submit a request

21 Comments

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