Trouble signing in

Did you originally sign up with a Facebook ID, Twitter ID, or Google ID? Many times users forget that they used one of these services to connect, and then can't remember their username or password, because they don't have one. When you log in with Facebook, Twitter, or Google, you must always log in with the same service or else we won't have a record of you.

If you are sure that you created an account on piZap with your email and a username, and can't remember your password, then you can reset your password.

If you can't remember your username, you can look up your username by entering your email.

If you created your account with Facebook, Twitter or Google but have since closed that account and cannot log in, you can request to have it deleted by contacting us.

If you still have problems please contact us.



Have more questions? Submit a request


  • 0
    Alison Perkins

    I'm trying to login from my phone AND the computer.  I can get in with the computer just fine but not on my phone.  Help?

  • 0

    I have the same problem Allison! No one ever answers. I have a Pro account that originally logged in with Facebook. I can login fine on the computer, but not my phone or tablet & both are connected to the same account. Go figure.

  • 0

    Same here...keeps logging me out of app. When I go to sign in keep getting error message about invalid user name!!! I know my user name!!!

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